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800-874-9028 Monday-Friday 9am to 5pm Eastern

Shipping & Handling

Orders are shipped via FedEx or U.S. Mail within the continental U.S.; by U.S. Mail to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands. Most orders are shipped within 24 hours after the order is received and are delivered within 5-6 days from the shipping date.

How much will shipping cost?

Continental US:  Add 10% to merchandise total ($10.00 minimum)
Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands:  Add 25% to merchandise total ($25.00 minimum)
International: Contact us at 352-787-5008 M-F 9 am-5 pm ET (ask for an export representative) or email: export@waterwise.com. Import Duty, taxes, and related fees are responsibility of consignee. Typically collected by courier prior to delivery.

*Free shipping on orders of $199 or more only to the Continental United States.

Reporting lost or damaged packages

If the product is not delivered:
Call toll-free 1-800-874-9028 M-F 9 am-5 pm ET
Email:  info@waterwise.com
Write to:  Waterwise Inc, PO Box 494000, Leesburg FL 34749-4000

If the product is damaged:
Be sure to save the box and all packing materials in case an inspection or pick-up is needed.

Call toll-free 1-800-874-9028 M-F 9 am-5 pm ET for further instructions.
Email:  info@waterwise.com
Write to:  Waterwise Inc, PO Box 494000, Leesburg FL 34749-4000

Delivery confirmation signature

In some cases, a signature is required before a package can be left at your location. The delivery driver decides if a signature is needed, based on location, weather conditions and other factors. If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or package pick-up.

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