Frequently Asked Questions
General Water Distiller Questions
Counter-top water distillers range in price from $380 to $500, while larger automatic units start at about $1700 and increase from there depending on the choice of storage capacity and accessories.
The minerals that exist in tap water are of an inorganic form and are not beneficial to your system. Minerals that your body needs are in an organic form that you would get from your foods and fresh vegetables.
The distillers use about 3.2 kilowatts per gallon. Based on the national average electrical cost of 8.48 cents per kilowatt hour, this equates to approximately 28 cents per gallon.
The counter-top water distillers are about the size of a large coffee maker. They will easily fit on a standard counter. The dimensions are approximately 10″ by 16″ by 15″ tall when in operation.
Distilled water is the purest form of water available to the average consumer. Your body needs pure water to work at its optimum performance removing waste. Alkalized water has to have contaminants in the water to have the capacity to be alkalized. Water with pH above 7 has a tendency to make your system create more acidic conditions to offset the alkaline water, therefore it actually works in reverse to some information being circulated.
Water produced through steam distillation in combination with carbon filtration is some of the purest water available. Theoretically, pure water should have a neutral pH reading (7.0). But the very purity that should make steam distilled water neutral also makes it very sensitive to the addition of other substances. The near absence of dissolved solids means the smallest amount of any substance will dramatically change the pH of distilled water.
Waterwise water distillers typically provide three to five years of uninterrupted, trouble-free service. These units are warrantied against defects in materials and workmanship for a period of one year from date of purchase.
The material used in the Model 4000 collector is borosilicate glass and is BPA free. The material used for our Model 8800 is polypropylene. The collector/dispenser bottle of the 9000 is Tritan. Both of these materials are BPA-free. Our 7000 series is stainless steel and BPA-free, as well.
Borosilicate glass is not as readily available as it used to be and the unique shapes of our collectors make it more difficult and very expensive to obtain molds, etc., for our small quantities. It also takes several years to design, test, and get approval for new containers. And borosilicate glass, being very fragile, does not ship well, and is not as easy to handle.
Tap water is brought to a boil. Steam rises and enters the condensing coil. Cool air is passed across the condenser, converting steam back to pure distilled water. The distilled water then percolates through the coconut shell carbon filter and is collected. The process of steam distillation combined with carbon post filtration effectively removes at least 99% of impurities.
Yes, it will work without the filter, but the volatile organic compounds found in the water can cause a bad taste and could be carcinogenic. The post carbon filter will remove the VOC’s from the water and eliminate the bad taste.
One gallon of 100% steam distilled water is produced in 4 to 4.5 hours, up to 6 gallons in 24 hours.
Without water, the model 8800 weighs 14 lbs, the model 9000 and the model 4000 each weigh 10 lbs. The stainless steel 7000 series is as follows: counter-top 7000/3-gallon weighs 30 lbs., floor-standing 7000/8-gallon weighs 37 lbs., and 7000/12-gallon weighs 44 lbs.
All wetted materials are FDA rated. Boilers are 316 grade stainless steel. Condensing coils are 304 grade stainless steel.
A ‘like new” demo unit has been tried by one of our customers and returned to us under our 100 day risk free money back guarantee. The distillers are fully tested, inspected, repackaged, and carry the same warranty and money back guarantee as a new unit.
Carbon works very well to remove VOC’s as a post carbon filter because the flow rate is greatly reduced (1 gallon in 4 to 4.5 hours), thus the contact time is much greater, which is necessary for the adsorption of the contaminants. In a shower filter, the flow rate is at least 2 to 2.5 gallons per minute, which has a tendency in hot water to actually remove the stored materials from the carbon instead of removing them from the water.
Our authorized dealers are allowed to set their own prices and specials. Sometimes their specials are better than ours and we do not compete with dealer prices.
Waterwise offers all of its direct customers a 100 day, 100%, risk free, money back guarantee. If at any time during that period you decide to return it, call us and we will provide you with a prepaid return label to ship your products back at no cost to you.
Use and Maintenance
Yes, the small amount of salt remaining in softened water will not hurt your distiller, in fact using your softened water will make it easier to clean your distiller, because most of the hard minerals have been removed by the softener.
For optimum performance, you should rinse the boiler after every distillation cycle to remove any loose residue. As deposits build up, use an approved cleaner such as Kleenwise, for monthly cleaning—this frequency varies depending on the quality and hardness of the tap water and frequency of use. The carbon post filter cup should be discarded and replaced every two months or after 60-80 gallons of water processed(whichever comes first), or when undesirable taste/odor is detected.
When it comes to how often and how to clean your water distiller, you should plan to clean the boiler about once a month. This varies depending on the quality and hardness of the tap water and frequency of use. Rinse the boiler after every distillation cycle with warm tap water to remove any loose residue. You may use our Kleenwise Distiller Cleaner or a 1-to-1 ratio of distilled white vinegar mixed with water.
If you have repair/technical questions about any of our distillers, please contact us via Email at email@example.com or give us a call at 800-874-9028 Mon-Fri 9-5 ET and ask to speak to one of our onsite technicians.
Sales tax will be collected on orders if shipped to addresses in Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Virginia, or Wisconsin.
We are not required to and do not collect sales tax in all other US states or territories. Your purchase for delivery to these states is subject to sales or "Use Tax" unless the purchase is specifically exempt. Please note that there is no exemption from states sales or "Use Tax" based merely on the fact that a purchase is made over the Internet, by catalog, or by other remote means. The laws of these states require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms.
Import Duty, taxes and related fees are responsibility of consignee. Typically collected by courier prior to delivery.