Frequently Asked Questions
General Water Distiller Questions
Waterwise countertop water distillers range in price from $449 to $529.
One gallon of 100% steam distilled water is produced in about 4 hours, up to 6 gallons in 24 hours.
Waterwise countertop water distillers are about the size of a large coffee maker. They will easily fit on a standard counter. Model 3200 dimensions are approximately 16″ wide by 11″ deep by 15″ tall ; Model 4000 dimensions are approximately 19″ wide by 10″ deep by 15″ tall when in operation.
Without water, Model 3200 weighs 14 lbs, Model 4000 weighs 10 lbs.
All wetted materials are FDA rated and BPA-free. Boilers are 316 grade stainless steel, which is superior to competitors. Condensing coils are 304 grade stainless steel.
Distillers use about 3.2 kilowatts of electricity per gallon. Based on the 2023 national average electrical cost of 15.9 cents per kilowatt hour, this equates to approximately 50 cents per gallon. Much lower than the cost of bottled distilled water, and without the hassles of lugging it home.
Waterwise distillers typically provide around five years of uninterrupted, trouble-free service. These units are warrantied against defects in materials and workmanship for a period of one year from date of purchase. We offer technical and repair services for in-warranty and out of warranty needs.
Yes, it will work without the filter, but the volatile organic compounds found in the water can cause a bad taste and could be carcinogenic. The post carbon filter will remove the VOC’s from the water and eliminate the bad taste. Distillation plus carbon filtration produces the ultimate pure water!
As a post filter for the distiller, carbon works well to remove VOC's because the flow rate is very low (1 gallon in 4 hours), thus the contact time is much higher, which is beneficial for the greater adsorption of the contaminants.
In a shower filtration system, the flow rate is very high, at least 1.75 to 2.5 gallons per minute, thus a lower contact time. Hot water also has a tendency to actually remove the stored contaminants from the carbon.
Tap water is brought to a boil. Steam rises and enters the condensing coil. Cool air is passed across the condenser, converting steam back to pure distilled water. The distilled water then percolates through the coconut shell carbon filter and is collected. The process of steam distillation combined with carbon post filtration effectively removes at least 99% of all types of impurities; bacteria, heavy metals, salts, pharmaceuticals, etc.
The minerals that exist in tap water are of an inorganic form and are not easily absorbed or even beneficial to your system. Minerals that your body needs and can use are in an organic form that would come from your foods and fresh vegetables. The quantity of mineral in tap water is also minimal and would not be a reliable source for good health.
Water produced through steam distillation in combination with carbon filtration is some of the purest water available. Theoretically, pure water should have a neutral pH reading (7.0). But the very purity that should make steam distilled water neutral also makes it very sensitive to the addition of other substances. The near absence of dissolved solids means the smallest amount of any substance will dramatically change the pH of distilled water.
Distilled water is the purest form of water available to the average consumer. Your body needs pure water to work at its optimum performance and to help in removing waste. Alkalized water has to have contaminants in the water to have the capacity to be alkalized. Water with pH above 7 has a tendency to make your system create more acidic conditions to offset the alkaline water, therefore it actually works in reverse to some information being circulated. Learn why the health craze of alkaline water is a myth.
A ‘like new” demo unit has been tried by one of our customers and returned to us under our 100 day risk free money back guarantee. The distillers or air purifiers are fully tested, inspected, repackaged, and carry the same warranty and money back guarantee as a new unit.
Yes, our storage bottles are made with BPA-free Tritan plastic from Eastman Chemical.
Some news outlets and health experts have advised people to avoid Recycle code #7 plastics with concerns they contain the chemical Bisphenol-A (BPA). Recycle code #7 does not mean that there is BPA in the indicated plastic. Recycle code #7 is simply a catch-all for plastics that don't fit into the other six main categories. Please see this link for more details:
Waterwise offers all of its direct customers a 100 day, 100%, risk free, money back guarantee on Waterwise distillers, Airwise purifiers, and Showerwise filtration systems. If at any time during that period you decide to return the purifier, contact us and we will provide you with a prepaid return label to ship your products back at no cost to you. Excludes parts, accessories and special order items.
Use and Maintenance
Yes, the small amount of salt remaining in softened water will not hurt your distiller, in fact using your softened water will make it easier to clean your distiller, because most of the hard minerals have been removed by the softener.
For optimum performance, you should rinse the boiler after every distillation cycle to remove any loose residue. As deposits build up, use an approved cleaner such as Kleenwise, for monthly cleaning—this frequency varies depending on the quality and hardness of the tap water and frequency of use. The carbon post filter cup should be discarded and replaced every two months or after 60-80 gallons of water processed (whichever comes first), or when undesirable taste/odor is detected.
When it comes to how often and how to clean your water distiller, you should plan to clean the boiler about once a month. This varies depending on the quality and hardness of the tap water and frequency of use. Rinse the boiler after every distillation cycle with warm tap water to remove any loose residue. You may use our Kleenwise Distiller Cleaner or a 1-to-1 ratio (50/50) of distilled white vinegar mixed with water.
If you have repair/technical questions about any of our distillers, please contact us via Email at service@waterwise.com or give us a call at 800-874-9028 Mon-Fri 9-5 ET and ask to speak to one of our onsite technicians.
Tax
Sales Tax
Sales tax will be collected on orders if shipped to addresses in Florida, Georgia, Maryland, Michigan, Minnesota, New Jersey, New York, Ohio, or Virginia.
Use Tax
We are not required to and do not collect sales tax in all other US states or territories. Your purchase for delivery to these states is subject to sales or "Use Tax" unless the purchase is specifically exempt. Please note that there is no exemption from states sales or "Use Tax" based merely on the fact that a purchase is made over the Internet, by catalog, or by other remote means. The laws of these states require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms.
International
Import Duty, taxes and related fees are responsibility of consignee. Typically collected by courier prior to delivery.