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Waterwise Inc
3608 Parkway Blvd Leesburg FL 34748
Toll-Free 1-800-874-9028 M-F 9am–5pm ET


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Back | Frequantly Asked Questions/Water Distillers

How much does it weigh?

Without water, the 8800 weighs 14 lbs, the 9000 and the
4000 each weigh 10 lbs. The stainless steel 7000 series as follows: countertop 7000/3-gallon weighs 30 lbs., floor-standing 7000/8-gallon weighs 37 lbs., and 7000/12-gallon weighs 44 lbs.

What materials are the distillers made from… are they BPA-free?

All wetted materials are FDA rated. Boilers are 304 grade stainless steel (4000 and 8800) or a combination of stainless and high temperature polypropylene (9000). Condensing coils are 304 grade stainless steel.

What is a “like new” demo?

A ‘like new” demo unit has been tried by one of our customers and returned to us under our 100 day risk free money back guarantee. The distillers are fully tested, inspected, repackaged, and carry the same warranty and money back guarantee as a new unit.

What maintenance is involved?

For optimum performance, you should rinse the boiler after every distillation cycle to remove any loose residue. As deposits build up, use an approved cleaner such as Kleenwise, for monthly cleaning—this frequency varies depending on the quality and hardness of the tap water and frequency of use. The carbon post filter cup should be discarded and replaced

every two months or after 60-80 gallons of water processed(whichever comes first), or when undesirable taste/odor is detected.

Shouldn’t I clean it every day… do I have to use Kleenwise?

The boiler should be cleaned about once a month. This varies depending on the quality and hardness of the tap water and frequency of use. Rinse the boiler after every distillation cycle with warm tap water to remove any loose residue. You may use our Kleenwise or a 1 to 1 ratio of distilled white vinegar mixed with water.

What if the distiller breaks down… how do I get it fixed?

If you have repair/technical questions about any of our distillers, please contact us via Email at service@waterwise.com or give us a call at 800-874-9028 Mon-Fri 9-5 ET and ask to speak to one of our onsite technicians.

Why is distilled water better than alkalized water?

Distilled water is the purest form of water available to the average consumer. Your body needs pure water to work at its optimum performance removing waste. Alkalized water has to have contaminants in the water to have the capacity to be alkalized. Water with pH above 7 has a tendency to make your system create more acidic conditions to offset the alkaline water, therefore it actually works in reverse to some information being circulated.

What is the micron size of the prefilter?

The micron size of our prefilter is 0.5 microns.

Why is carbon good as post filter for distiller, but not for shower filter?

Carbon works very well to remove VOC’s as a post carbon filter because the flow rate is greatly reduced (1 gallon in 4 to 4.5 hours), thus the contact time is much greater, which is necessary for the adsorption of the contaminants. In a shower filter, the flow rate is at least 2 to 2.5 gallons per minute, which has a tendency in hot water to actually remove the stored materials from the carbon instead of removing them from the water.

Why do you charge more than your dealers?

Our authorized dealers are allowed to set their own prices and specials. Sometimes their specials are better than ours and we do not compete with dealer prices.

If I don’t like it, can I return it?

Waterwise offers all of its direct customers a 100 day, 100%, risk free, money back guarantee. If at any time during that period you decide to return it, call us and we will provide you with a prepaid return label to ship your products back at no cost to you.